Privacy Policy

Last updated: February 2025

1. Information We Collect

When you use our website or services, we may collect the following personal information:

  • Contact Information: Name, email address, phone number, and postal address provided through our booking forms, quote requests, or contact forms.
  • Booking Information: Event date, event type, pickup and drop-off locations, number of passengers, vehicle preferences, and any special requests.
  • Payment Information: Credit card details and billing information processed securely through our payment provider.
  • Website Usage Data: IP address, browser type, pages visited, and time spent on our website, collected through cookies and analytics tools.

2. How We Use Your Information

We use your personal information to:

  • Process and confirm your limousine booking
  • Provide you with a personalised quote
  • Communicate about your booking (confirmations, reminders, updates)
  • Respond to your enquiries and support requests
  • Improve our website and services
  • Send marketing communications (only with your consent)

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

  • Our chauffeurs (limited to booking details necessary for your service)
  • Payment processors for secure transaction handling
  • Email service providers for booking communications
  • Analytics providers (anonymised data only)
  • Legal authorities when required by law

4. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. Payment information is processed through PCI-compliant payment providers and is never stored on our servers.

5. Cookies

Our website uses cookies to improve your browsing experience and analyse website traffic. You can control cookie settings through your browser preferences. Essential cookies are required for the website to function correctly.

6. Your Rights

Under the Australian Privacy Act 1988, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Opt out of marketing communications
  • Lodge a complaint with the Office of the Australian Information Commissioner

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy. Booking records are retained for 7 years for tax and legal compliance. You may request deletion of your data at any time.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

9. Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this privacy policy or wish to exercise your rights, contact us at: